I would urge you to contact your credit card company as soon as possible to inquire about canceling the card and removing the unauthorized transactions. With regards to financial reimbursement for the charges in question, these would have to be removed by a specialized team, designated to handle requests of this nature. I can certainly appreciate your concerns, and will do everything I can to assist in having this resolved. I’m so sorry to hear of the unauthorized charges made with your iTunes Store account. My name is Jane Doe with the iTunes Store. My responses appear to be identical other than contact info (and I only got one response for each of the two orders): PS – These purchases don’t even meet my normal purchasing patterns. I also tried to play some older protected/DRM’d music and it still plays (so I’m guessing if someone hijacked something they didn’t deauthorize my computers). I’ve changed my password as a precaution. It’s order XXXXXXXX I also have another order from today (ZZZZZZZZ) that I did not place.

Nor has my computer downloaded these items. I did not place this order for any of the 3 items on this order. So I had to “report a problem” to Apple/iTunes for each of the 10 individual items. What good are these to anyone if they didn’t authorize a computer? Can they even play them? Wouldn’t it have been easier to have just downloaded torrents of these files? These oddities make me think it’s an accounting error. Here’s the really strange part: Almost all of the purchase was videos (tv, movies, movie rentals) and I think those kinds of videos still have DRM in them and no additional computers were authorized. But when I check the receipt I see six other items (in addition to the season pass) totaling $61.93! Not only that, I see another order for $5.97! Not a chance that I placed these orders (FYI, the orders were placed at 1 am and 5 am). The first thing I thought was that I accidentally clicked “buy season” when I downloaded the free pilot last week. So I get an e-mail from iTunes today stating that an episode for my new season pass for “Sophie” has arrived.

Apple itunes customer support